Troubleshooting

This section addresses some common issues you might encounter while using the Invoice Application and provides potential solutions. If you are still experiencing problems after trying these steps, please contact our support team at [Insert Support Email Address Here] or visit our help center at [Insert Help Center Link Here].

Login Issues

• Incorrect Email or Password: Ensure that you have entered your registered email address and password correctly. Double-check for typos or accidental capitalization. If you have forgotten your password, click on the “Forgot Password” link (if available) on the login screen and follow the instructions to reset it.
• Account Verification: If you recently signed up, you might need to verify your email address. Check your inbox (and spam folder) for a verification email and follow the instructions provided.
• Connectivity Problems: Make sure you have a stable internet connection. If you are using the desktop application, ensure your network is working correctly. The Chrome extension and React Native app also require an internet connection for login.

Data Saving Problems

• Check for Errors: If you experience issues saving data (e.g., when creating a product or an invoice), look for any error messages displayed by the application. These messages can often provide clues about what went wrong (e.g., missing required fields, invalid data format).
• Network Connectivity: Ensure you have a stable internet connection. Data saving issues can sometimes occur if your internet connection is interrupted during the process.
• Application Update: If you are using an older version of the application, it might have bugs that have been fixed in newer versions. Check if there are any updates available and install them.
• Storage Issues (Desktop App - NeDB): In rare cases with the Electron.js desktop app, the local database (NeDB) might encounter issues. Try restarting the application. If the problem persists, you might consider reinstalling the application (ensure you have backed up any critical data if possible).
• Browser Issues (Chrome Extension - Local Storage): For the Chrome extension, ensure your browser’s local storage is enabled and not full. You can check your browser settings. Clearing your browser’s cache and cookies might also help in some cases, but be cautious as this might log you out of other websites.
• Database Issues (React Native - SQLite): If you are experiencing persistent data saving issues with the React Native app, it might indicate a problem with the local SQLite database. Try restarting the app. If the issue continues, you might need to clear the app’s data from your device’s settings (note: this will reset the app to its initial state).

Printing Issues

• Printer Connection: Ensure your printer is properly connected to your computer or device and is turned on.
• Printer Drivers: Verify that you have the correct printer drivers installed on your system.
• PDF Viewer: The “Print PDF” function generates a PDF file. Make sure you have a PDF viewer installed on your device (e.g., Adobe Acrobat Reader, Google Chrome’s built-in viewer).
• Print Settings: Check your printer settings before printing. Ensure the paper size and orientation are correct.
• Application Update: Ensure you are using the latest version of the application, as printing functionality might have been improved or bugs fixed in recent updates.

Other Common Issues

• Application Freezing or Crashing: Try closing and restarting the application. If the issue persists, check if your system meets the minimum requirements for running the application. Consider updating your operating system or device drivers.
• Unexpected Behavior: If the application is behaving in an unexpected way, try to reproduce the issue and note down the steps you took. This information can be helpful for troubleshooting or reporting the problem to the support team.
• Slow Performance: If the application is running slowly, especially with large amounts of data, ensure your device has enough resources (CPU, RAM). Closing other unnecessary applications might also help.

Contacting Support

If you have followed these troubleshooting steps and are still encountering issues, please do not hesitate to reach out to our support team. When contacting support, please provide as much detail as possible about the problem, including:

• The platform you are using (Electron.js Desktop, Chrome Extension, React Native Mobile App).
• The steps you were taking when the issue occurred.
• The exact error message (if any) that you saw.
• Any screenshots or videos that might help illustrate the problem.
• Your operating system and version (for desktop or mobile apps).
• The version of the Invoice Application you are using (you can usually find this in the “About” section of the application).

We are committed to providing you with the best possible experience and will do our best to resolve any issues you encounter promptly.